IT Support Specialist

IT Support Specialist

This role is located in Downtown Austin. 100% onsite.

Required Skills & Qualifications:

• IT Support (2+ years)
• Troubleshooting computers and using programs such as Microsoft Office Suite, Windows 10, and Adobe products
• Printer support
• Active Directory
• Cloud platforms (e.g., Microsoft Azure)
• Strong communication skills and ability to work in a fast-paced environment

About the Role

We are seeking a customer-focused IT Support Specialist to provide front-line technology support for our organization. This role involves troubleshooting technical issues, assisting with onboarding processes, and ensuring smooth operation of hardware, software, and conference room technology. If you have strong problem-solving skills and a passion for delivering exceptional service, we'd love to hear from you.

Key Responsibilities

• Respond to inbound calls and emails promptly and professionally.
• Gather and analyze information to determine the best resolution for technical issues.
• Provide basic troubleshooting and support, including:
• Password resets
• Printer configurations
• Break/fix instructions
• Website content updates
• Create user accounts and configure hardware during onboarding.
• Support audio/video equipment in conference rooms.
• Handle more complex issues using documented configuration solutions.
• Document all support interactions in the tracking system.
• Escalate unresolved issues as appropriate and communicate trends to management.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $15.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin, TX.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.