IT/ Digital Infrastructure Service Delivery Lead, Identity Management, Sr Manager, Remote - Remote Eligible

Identity Management Service Delivery Lead

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Identity Management Service Delivery Lead (SDL) role is a P5 level pivotal position within Raytheon's Digital Technology (DT) Technology Services team, responsible for overseeing the delivery and optimization of Identity and Access Management (IAM) services across the Raytheon business. This role focuses on ensuring secure, reliable, and user-friendly identity solutions that align with enterprise standards and meet the evolving needs of the business.

What You Will Do

• User Experience Advocacy: Ensure that Identity and Access Management (IAM) services are intuitive, user-centric, and frictionless while meeting security and compliance requirements for the Raytheon Business.
• Compliance and Security: Be a strong advocate to maintain a strong compliance posture by ensuring IAM services adhere to RTX's security policies, industry standards, and regulatory requirements.
• Service Delivery Coordination: Partner with other business units, Enterprise Services, and security teams to prioritize and execute IAM service delivery initiatives effectively.
• Operational Excellence: Monitor IAM service performance for the Raytheon business against defined Service Level Agreements (SLAs), identifying and implementing continuous improvements.
• Service Health Monitoring: Conduct regular reviews of IAM service health, user satisfaction, and key performance indicators to recommend and implement enhancements for the Raytheon business.
• Stakeholder Collaboration: Act as a liaison between business teams, site-level teams, and enterprise delivery teams to align IAM services with business and operational objectives.
• Process Optimization: Leverage automation, advanced tooling, and process improvements to make recommendations on ways to enhance the efficiency and scalability of IAM services.
• Agile Practices: Champion Agile-aligned principles in the delivery of IAM services, ensuring responsiveness to evolving user and business requirements.
• Issue Resolution: Act as an escalation point for IAM service delivery challenges, ensuring the prompt resolution of issues impacting end-user access or security.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years' experience (in lieu of degree, will consider those with a minimum of 14 years of relevant experience).
• Experience in IT service delivery, particularly in Identity and Access Management or security-related domains.
• Team leadership or management experience on complex technical projects/programs.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Strong understanding of identity management concepts, including single sign-on (SSO), multi-factor authentication (MFA), directory services (e.g., Active Directory, Redhat LDAP), and federated identity solutions.
• Experience supporting IAM services in a complex, matrixed organization, including cloud-based identity solutions (e.g., Azure AD, Okta, SailPoint).
• Familiarity with Agile delivery practices or product operating models.
• Relevant certifications such as ITIL Foundation, CORE Apprentice/Champion, CISSP, CISM, or similar security certifications.
• Ability to translate business or user requirements into IAM service features and delivery plans.
• Experience with automation and process improvement initiatives in identity management.
• Experience working with outsourced service providers or internal shared services teams to deliver IAM solutions.
• Strong cross-functional communication and stakeholder management skills.
• Knowledge of IAM service delivery metrics, SLAs, and enterprise performance reports.

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation Eligibility – this role is remote; there is no need for qualified US Domestic job seekers located in one of the 50 US States to relocate.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.