Guest Services Representative

Job Posting

This position is Non-appropriated Fund (NAF) and will be assigned to the JBSA Randolph Lodging Facility. This is a regular part-time category position with guaranteed 20 hours per week, may work up to 40 hrs/week. Employees appointed to regular category positions are eligible for benefits.

Responsibilities:

• Provide front desk, guest services support for lodging operations.
• Receive and confirm room reservations by letter, telephone, email, or personal contact.
• Register and assign rooms to guests, make and issue room keys, and may escort guests to rooms as needed.
• Ensure that only authorized patrons use government-sponsored quarters.
• Calculate and post charges to patrons' accounts and balance totals with control records.
• Accept payment, make change, and present departing guest's checkout statements.
• Prepare and safeguard cash receipts, prepare daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintain current checkout list.
• Maintain and sell sundry sales items to patrons.
• Maintain a professional appearance and demeanor at all times.
• Ensure required information is received from guest and entered into guest folio.
• Print backup reports from property management system.
• Ensure housekeeping status of rooms is updated.
• Record and notify appropriate person/organization of maintenance problems reported by guests.
• Front desk area and lobby remains clean.
• Process night audit procedures and close credit card machines nightly.
• Maintain the lost and found program.
• Ensure that customer service is the first priority.
• Perform other related duties as assigned.

Requirements:

Conditions of Employment:

Qualifications:

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/04/2025.

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.

Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Knowledge in general clerical or cashier work.
• Ability to read, speak, and write English.

NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s).

Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

Education: Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Foreign Education: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.