Field Service Representative 1

Field Service Representative

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Position Summary

As a Field Service Representative at Oncor, you're responsible for working service orders involving the disconnecting, reconnecting, setting, reading, and investigating of meters on residential, commercial, and industrial premises. These orders must be worked safely and in a prescribed timeframe, resulting in the proper delivery and measurement of electric energy. This position will have an assigned service territory within our Oncor Electric Delivery Company LLC market and be based out of our Stanton District.

Key Responsibilities

• Determine the type of meters to initiate service.
• Maintain professionalism when meeting and engaging with residential and commercial customers.
• Use proper test equipment to determine proper voltage and to guard against faulty or hazardous conditions.
• Assure service order completion within a specified time frame over a diverse geographic area, while meeting company safety rules/regulations and providing quality and courteous customer service.
• Ensure the integrity of the company's measurement devices and energy delivery through evaluation of a premise for diversion of energy, faulty inappropriate wiring, and/or incorrect recording of readings and the proper documentation of diversion.
• Ability to drive for long periods of time as needed.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.

Skills

• Capable of carrying out a given task with all details necessary to get the task done well.
• Consistently introduces new ideas and demonstrates original thinking.
• Works well as a member of a group.
• Inspired to perform without outside help.
• Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education & Experience

High School diploma, GED or equivalent required. Valid Texas Driver's License required. Applicants with experience in meter reading or related electric measurement; working with electric utility field service orders encouraged to apply.

Measure of Success

Demonstrates knowledge of metering applications to include proper voltages and dangers associated with those applications. Ability to recognize sub-standard metering installations and take appropriate action. Interaction with internal and external stakeholders to resolve issues in accordance with company policies and standards. Demonstrates contribution to workgroup and company goals. Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship. Follows Measurement Services safety procedures to ensure the safety of employees and the public.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as: annual incentive program. Competitive health and welfare benefits (medical, dental, vision, life insurance). Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources. 401k with dollar-for-dollar company match up to 6%. 401k match with student debt program. Cash balance pension plan. Tuition reimbursement. Competitive vacation, 10 company holidays and 2 personal holidays. Paid parental leave. Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.