Esignature (docusign) Delivery & Support

Business Analyst

Location: On site in New Orleans, LA, Birmingham, AL, Charlotte, NC, Raleigh, NC, Memphis, TN, Nashville, TN, Houston, TX, Dallas, TX, or Miami, FL

Job Summary: The DocuSign Business Analyst supports the DocuSign Product Owner in enhancing, implementing, and supporting DocuSign solutions across the bank. This role acts as a liaison between line of business partners, technology teams, vendors, and management to elicit requirements and deliver solutions that improve the client and associate experience.

Key Responsibilities:

• Collaborate with the Product Owner to define and prioritize business requirements for strategic projects, product enhancements, and production support related to DocuSign.
• Elicit, document, and validate business and functional requirements by engaging stakeholders and translating business needs into detailed specifications.
• Develop user stories and acceptance criteria and participate in Agile ceremonies, including daily standups, sprint planning, and retrospectives.
• Coordinate with Quality Assurance to plan and support testing of DocuSign implementations, enhancements, and issue resolution.
• Work with the Product Owner and vendor partners to monitor product enhancements, evaluate software releases, and address support cases.
• Identify and document process improvement opportunities, and assess potential solutions for fit with both business and technology needs.
• Participate in deployment, testing, and implementation of DocuSign releases, monitoring for successful delivery and adoption.
• Manage and triage support tickets, analyze issues, and drive resolution in partnership with technical teams and vendors.
• Provide training and support to DocuSign users, assisting with adoption and ongoing improvement efforts.

Qualifications:

• Bachelor's degree in Business, Information Technology, or related field preferred.
• Experience as a Business Analyst or similar role, ideally with exposure to DocuSign or comparable digital workflow platforms.
• Strong communication skills, with experience in facilitating meetings and documenting requirements.
• Understanding of Agile methodologies and experience with user story writing.
• Ability to build relationships across business functions, technology teams, and vendor partners.
• Strong organizational skills and attention to detail.

About Us: First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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