End User Support Specialist

End User Support Specialist

Onsite in Arlington, TX 4+ Months + Extension W2 Only - Must be able to work with NTT Data Directly | NO C2C

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Software Development Analyst to join our team in Arlington, Texas (US-TX), United States (US).

Job Description

Day to Day Job Duties:

• Provide advanced technical support to end users for hardware, software, and network-related issues.
• Troubleshoot and resolve complex technical problems with desktops, laptops, mobile devices, and peripheral equipment.
• Assist with the setup, configuration, and maintenance of end-user devices and applications.
• User Account Management
• Manage user accounts, groups, and permissions in Azure Active Directory / Entra ID and related systems.
• Support identity and access management across Cloud-based technologies.
• Application Deployment and Management
• Ensure compliance with software licensing agreements and organizational policies.
• Hardware and Software Maintenance
• Perform regular maintenance, updates, and health checks on end-user hardware and software.
• Coordinate with vendors for hardware repairs, replacements, and warranty services.
• Documentation and Training
• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and user support to improve technology adoption and efficiency.
• Customer Service
• Deliver exceptional customer service and timely support to all end users.
• Communicate effectively to understand user needs and provide tailored solutions.

Basic Qualifications

Minimum of 3 years in end-user computing or IT support roles. Strong knowledge of Windows and macOS operating systems. Minimum of 3 years of Proficiency with Microsoft Office Suite and common enterprise applications. Minimum of 3 years of Experience with Active Directory, Group Policy, and network troubleshooting. Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. High attention to detail and documentation accuracy. Travel: NA. Degree: Diploma in Computer Science or Equivalent work experience.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.