DPS - DLD - License Analyst, HQ Ops - 0171

Job Posting

Performs moderately complex licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Obtain information relating to content and application of laws, regulations, procedures and/or other agency actions affecting citizen privileges of licensing to operate a motor vehicle as well as the status of individual cases. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Essential duties/responsibilities include:

• Receive, review, sort and route mail and other correspondence.
• Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
• Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
• Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs.
• Respond to customer inquiries for information, locations, and services.
• Research and provide required information and actions, forms or fees required for customers to obtain/renew licenses or for purchases of various official documents and the Department’s publications.
• Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications.
• Create, maintain, and audit activity logs, files, and reports on driver license services.
• Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
• Participate in projects as subject matter experts, follow project management methodologies, and ensure timely completion of assigned projects.
• Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously to view, query, enter, retrieve, and edit license related data.
• Demonstrate working knowledge of Driver License Division processes and procedures. Adhere to all Texas Department of Public Safety (TXDPS) and Driver License Division policies.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties assigned.

Qualifications:

General qualifications and requirements include:

• Education – Graduation from standard senior high school or equivalent.
• Experience – Minimum of one (1) year customer service experience, clerical or administrative support work.
• License/Certification – Valid Texas driver license or identification (ID card) required. If hired with a valid out of state driver license a Texas license must be obtained within (90) days of moving to Texas. If moving within state of Texas, a valid Texas license must be obtained within thirty (30) days.
• Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
• Technology – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Working knowledge of SharePoint is preferred.
• Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
• Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
• Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals with different socioeconomic status, educational levels, and interests. Working knowledge of business office practices of English grammar, spelling, punctuation, and composition. Ability to understand and effectively apply complex oral and written instructions and procedures.
• Research and Comprehension – Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently. Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes is required.
• Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Be able to examine documents, evaluate findings, and recognize when sufficient information is collected.
• Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information or situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.
• Safety – Must be able to work in a safe manner, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
• Schedule and/or Remote/Telecommuting work and/or Travel – This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm and weekend work may be required. Depending on assigned service area, the position will require working in an office daily.