Desktop Support Technician

Desktop Support Technician

An employer in Midland, TX is looking for a Desktop Support Technician to join their team. This person will be responsible for supporting 25 sites located within the Permian Basin with 200-250 end users. This person will be responsible for handling any IT related issues from hardware break fix, troubleshooting application and basic networking issues, setting up new users, imaging laptops, and helping assist with a Windows 11 upgrade. Other tasks will include traveling to sites for in person support (as needed), helping support the Helpdesk with phone support, and assisting with asset/inventory tracking. Candidates will also be helping upgrade memory and SSD drives along with replacing outdated hardware. This person needs to be comfortable interfacing with users both in person and remotely, have strong communication, be a self-starter and have excellent customer service attitude. Based on knowledge and years of experience, this position offers a pay range of $25-$31/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5+ years' experience in a Desktop Support role
• Experience with Active Directory
• Hands on troubleshooting and break fix experience
• Upgrade/Migration experience (ideally Win 10 to Win 11)
• Experience re-imagining PCs PC build out/hardware experience
• Enterprise level experience
• Excellent written and verbal communication

Nice to Have Skills & Experience:

• Previous O&G experience
• Networking experience