Deloitte Executive Accelerators Events Center | Event Operations Manager - Deloitte University

Executive Events Manager

This is an in-office role and onsite in the Deloitte University Westlake office. The Executive Accelerators team has been instrumental in helping thousands of executives and teams tackle business problems. From simple to the most complex, it takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together. We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role. In Executive Accelerators we drive clients to advance their careers, the effectiveness of their teams, and their business performance, account teams to deepen relationships with clients through their career arcs and in critical moments that matter, and firm growth priorities by providing unique market-shaping experiences and programs. In this role you will interact extensively with senior Deloitte clients in all industries and functions.

Executive Accelerators is searching for an Event Operations Manager to join the Executive Events team. Deloitte's Executive Events delivers experiences for our client executives throughout their careers-from navigating critical points of inflection, to designing a strategic agenda, to leading through personal and organizational change. Creating events and experiences at Deloitte University is complex, involving hundreds of details during planning and delivery onsite. This is an exciting opportunity to drive operational excellence as a key connector between teams, smoothing the way for impactful, consistent, and elevated client experiences. The Event Operations Manager plays an integral role in the success of executive client events by:

• Owning program management for all executive client events, overseeing daily event operations.
• Managing the relationships between multiple event owners and multiple delivery partners, ensuring cross-team collaboration for delivery excellence.
• Responsible for event intake and all initial event coordination.
• Driving resource strategy and planning across Events shared service teams based at Deloitte University and our offices in India and Costa Rica.
• Relentlessly pursuing process improvement, driving consistent and timely operational support that anticipates needs and delights our internal and external clients.
• Mentoring and apprenticing teams as a core part of your role; providing both formal and informal instruction, direction, and feedback to junior staff.
• Contributing to a collaborative, supportive culture, valuing each team member, fostering personal connection, fun, and contributing to an environment focused on well-being, belonging, respect and trust.
• Supporting special projects as needed.

What we're looking for In this role you will exercise skills in the following areas:

• High competence in program management and operational process management
• Extreme attention to detail
• Strong relationship development and management skills, creating successful working relationships with internal and external stakeholders
• Passionate about innovation and imagining what is possible, particularly around client experience
• Baseline understanding and interest in the dynamics of the C-suite/ desire to support leader and executive development
• Proven collaboration and teamwork skills across diverse teams and stakeholders
• Owning multiple workstreams
• Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
• Apprenticing, coaching, mentoring, and developing team members
• Supporting and guiding teamwork, collaboration, and conflict management
• Demonstrating strong business writing and communication skills
• Demonstrating ability to resolve customer service issues and offering innovative solutions to meet or exceed customer expectations
• Intellectual flexibility and curiosity
• Ability to translate, clarify, generate, and capture ideas

Qualifications include:

• 8+ years' relevant work experience with 2-3+ years of program management experience
• Undergraduate degree
• Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
• Working knowledge of project management tools (Workfront, Smartsheet, Jira, Microsoft Project, etc.)
• Ability to travel 0-15%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.