Customer Service Specialist

Customer Service Specialist

Our client, a government and municipal services provider, is seeking a dedicated and detail-oriented Customer Service Specialist to join their team. As a Customer Service Specialist, you will be an essential part of the support team, ensuring smooth payment processing and exceptional service delivery. The ideal candidate will demonstrate strong communication skills, reliability, and a commitment to accuracy, aligning successfully with the organization’s mission to serve the community efficiently and professionally.

Job Title: Customer Service Specialist

Location: Fort Worth, TX

Pay Range: $16

Shift: Monday – Friday, 8:00 AM – 4:30 PM or Monday – Friday, 8:30 AM – 5:00 PM

What's the Job?

Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.

Provide courteous and professional service to internal and external customers, aiming for high satisfaction.

Follow security protocols and confidentiality standards when handling sensitive financial data.

Accurately document all transactions in accordance with company and regulatory requirements.

What's Needed?

High School Diploma or GED

Must be 18 years of age or older

Ability to type and speak simultaneously while navigating systems during live calls

Comfortable using computers, including email and web browsers

Familiarity with Microsoft Office and Outlook

What's in it for me?

Opportunity to work in a supportive and community-focused environment

Gain valuable experience in customer service and payment processing

Develop professional skills in a fast-paced setting

Be part of a team dedicated to public service and community support

Work schedule aligned with standard business hours, Monday through Friday