Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist plays a critical role in client communication and operational support. As the primary point of contact for clients, this individual ensures smooth and accurate information exchange between customers and internal departments. They are responsible for handling inquiries, resolving issues, and facilitating the flow of data and records essential to client satisfaction.

Key Responsibilities

• Serve as the liaison between clients and internal teams to obtain records, data, and authorizations.
• Respond to client inquiries via email (70%) and phone (30%) to provide updates, clarify rejections, and gather additional information.
• Investigate missing information and follow up with relevant entities to ensure timely resolution.
• Maintain professionalism when dealing with demanding or frustrated clients, particularly in high-pressure scenarios.
• Communicate effectively with attorneys and other professionals via email.
• Collaborate with other departments to ensure accurate and complete data handling.
• Manage invoicing and billing-related tasks as needed.

Qualifications

• Previous experience in a call center or customer service environment, especially handling high-stress or complaint-driven interactions.
• Strong written and verbal communication skills.
• Ability to professionally manage demanding clients and resolve issues diplomatically.
• Familiarity with handling sensitive data, particularly medical records or similar documentation.
• Proficiency in computer-based tasks and email platforms.
• Experience with invoicing, billing, or administrative support is a plus.

Preferred Backgrounds

• Credit card or financial services
• Airline customer support
• Debt collection
• Legal or medical records handling

Employee Value Proposition

Opportunity for temp-to-perm placement in a reputable Document Specialist organization. Be part of a large, collaborative team with growth potential.

Work Environment

On-site work required five days a week (Monday–Friday, 8:00 AM–5:00 PM). Free parking available; public transportation is not accessible.

Pay and Benefits

The pay range for this position is $17.50–$17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Aug 22, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.