Customer Service Representative II

Job Opportunity At Allergan Aesthetics

Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products. Our goal is to provide innovation, education, exceptional service, and a commitment to excellence with a personal touch.

Job Title: Customer Experience Representative (CXR)

CXRs in the Therapeutic department support by receiving calls from Health Care Providers, internal sales personnel, and administrative personnel to place orders for the Botox Therapeutic businesses. They handle inbound/outbound call inquiries, process transactions, and act as subject matter experts as needed. They are responsible for order processing and resolution of issues that may prevent orders from shipping. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities include:

• Managing call interactions per day including inbound and outbound calls.
• Delivering exceptional customer service in a professional and courteous manner.
• Providing accurate and high-quality answers to questions, adhering to company policies and guidelines.
• Listening and responding appropriately to customer needs and questions.
• Using critical thinking skills to resolve inquiries and customer issues effectively.
• Managing the order inbox and ensuring timely processing of orders, as well as handling of inquiries and complaints.
• Monitoring and managing daily open orders to ensure timely shipment of orders.
• Partnering with Sales and other operational departments to provide exceptional customer service within SLAs to complete order transactions and follow up for requests and inquiries.

Qualifications:

The following listed requirements need to be met at a minimum level to be considered for the position:

• 1-3 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Key AbbVie Competencies:

• Positive "all for one" approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the "essence" and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.

Additional Information:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

Salary: $18 - $32.1