Customer Service Representative / Falfurrias
+Texas Staffing
Insurance Customer Service Representative
Handle inquiries: Answer phone calls, emails, and in-person requests from policyholders with questions about their coverage, billing, and policy specifics.
Process policy changes: Update customer information, add or remove coverage, and make other modifications to existing policies accurately and efficiently.
Assist with claims: Help clients with the initial stages of filing a claim, gather necessary information, and explain the claims process.
Resolve issues: Investigate and resolve customer complaints, billing issues, and other service problems.
Maintain records: Document all customer interactions, transactions, and requests in the company's customer management system to ensure accurate and up-to-date client files.
Provide information: Clearly explain complex insurance terms and conditions to help customers understand their coverage details, benefits, and limitations.