Customer Service Rep

Customer Service Rep I

We have a great opportunity for an experienced Customer Service Rep I to join our team in Irving, TX. In this role you will be supporting our operations lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing. Availability to train on 1st shift and possible work a later shift if necessary Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.

Responsibilities Include:

• Issue and track customer units for services performed by outside vendors and arrange for billing.
• Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
• Review customer purchase order for services required.
• Enter data to complete services, labor and parts elements of invoicing spreadsheets.
• Identify additional work performed beyond the scope of original quote.
• Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
• Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Generate reports as required Quotes and schedules onsite events.
• Perform other related duties as assigned.
• Help pull overdue equipment at customers site to achieve 0% overdue calibrations.

Job Qualifications The successful candidate will possess the following combination of education and experience: Required: - U.S. Citizen or U.S. Person status required. - A minimum of 2 years of customer service experience in a similar role. - Excellent computer skills, including MS Word, Excel, and Outlook. - Works productively in a "team environment". - Demonstrates excellent verbal and written communication skills with employees and customers at all levels. - Excellent work ethic and multi-tasking skills. - Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work. - Able to work a flexible schedule with occasional overtime. Preferred: - Experience dealing with customer inquiries by phone. - Prior experience with quoting a plus. - Experience in Oracle, Gage or other CRM experience a plus. - Prior experience with invoicing is preferred.

Pay Details: $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.