Customer Service Coord - (PBL) - Conroe

Customer Service Coordinator

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

Job Summary:

To provide technical, advisory, and administrative skills to assist customers in obtaining information, resolving problems, and/or obtaining services within a process.

Essential Job Functions:

• Schedules basic process-related customer requests for services.

• Receives customer requests obtaining required information and enters information/requests into on-line system.

• Coordinates with customer the pick-up and delivery of work.

• Consults with or refers to appropriate process area problems/issues beyond scope of role and follows up with customer to ensure customer satisfaction and resolution.

• Issues money orders as purchased by customer.

• Receives cash or credit cards for customer ordered services and makes deposits maintaining accurate records and verifying appropriate cash balances.

• Monitors and maintains appropriate level of equipment or supplies needs to meet customer requirements.

• Handles routine customer inquiries and problems generally regarding policies, procedures, and operation of process.

• Types account statements, invoices, and periodic reports regarding billing for services provided by process area.

• Maintains detailed reports and records of account data.

• Responsible for data entry including the creation, retrieval, and/or update of electronic files checking and verifying the correctness and completeness of data entered.

• Analyzes financial data and initiates appropriate action when necessary. Assists in proactively facilitating the resolution of customer issues.

• Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations.

• Assists in the development of office record keeping systems.

• Files and maintains process area records, reports, correspondence, and other documents in accordance with the current Record Retention Schedule.

• Proofreads all completed assignments for grammar, format, and structure.

• Composes and types correspondence and other documents in appropriate business format utilizing a typewriter, word-processor, or computer software package.

• Prepares/compiles reports, creates and maintains records and related documentation utilizing spreadsheets, databases, and/or computer software applications.

• Assists, recommends, and facilitates the collaborative development of team process change, new programs, and operational planning.

• Performs miscellaneous clerical duties such as answering the telephone, making copies, filing, faxing, and maintaining area bulletin boards.

• Stays current and adheres to applicable laws, rules, regulations, policies, and procedures.

• Attends and satisfactorily completes required training programs.

• Adheres to internal controls and reporting structure established for department.

• Performs other related duties as required.

Knowledge/Skills/Abilities:

• Demonstrates the ability to proactively assist customers with their immediate and long-term needs.

• Ability to summarize and analyze data and provide recommendations.

• Excellent written and verbal communication skills.

• Ability to facilitate the development of new methods, procedures, services, or operational concepts.

• Excellent organizational skills.

• Excellent knowledge of the area work processes, policies, procedures, and automated systems.

• Ability to understand and apply theories and concepts.

• Ability to maintain effective working relationships.

• Working knowledge of UTMB's record retention policies and procedures.

• Ability to create and maintain files utilizing word processing, spreadsheets, databases, and other computer software packages (e.g., MS Word, Access, Excel).

Equipment:

Standard office equipment.

Work Environment:

Standard office environment. May be required to work within the confines of a prison, jail, or juvenile detention center. Security clearance is required; pre-employment drug testing is also required.

Required Education/Experience:

High School diploma or equivalent and 1 year of related experience.

The position is non-benefit eligible, hourly paid, and limited to a maximum of 19 hours per week.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation