Responds to trouble calls, communicates with customers, troubleshoots electronic, electrical, and electro-mechanical control systems and components to ensure reliable operation of observing systems. Performs preventive maintenance and calibrates electronic, electrical, and electro-mechanical controls and sensors to prevent failures, ensure the observing environment operates at optimal performance, and maximize operational availability. Interprets and works from drawings, specifications, and sketches for assigned projects to ensure university standards are maintained. Commissions control systems for new and renovation construction projects to ensure final control installation meets standards and functional requirements. Performs work independently from written or verbal instructions and in accordance with established safety procedures to complete tasks promptly. Researches and recommends repair components and test equipment to assist in procuring components. Creates material lists and acquires materials to support efficient work. Keeps accurate records of materials used and maintains daily time reports to complete tasks efficiently and document details of the functions performed. Maintains accurate, up-to-date documentation for all systems. Renovates and upgrades control systems to ensure efficient operation of the observing environment and to support evolving scientific needs. Assists others as needed to troubleshoot observing subsystems and other equipment, aiming to minimize equipment downtime and address concerns about the stability of the observing subsystems. Gathers data on electronics, electrical, and electro-mechanical systems to support analysis and enhance control system performance. Participates in the On-Call Program. Supports other shops and team members in achieving shop goals related to key performance indicators. Assists external entities as needed. Provides prompt and courteous customer service, keeps supervisors informed about daily work order status to ensure clear, concise, and effective communication, and meets customer expectations. Driving university vehicles to job sites may be required for this role and other duties. Performs other duties as requested to meet business needs.