Client Services Consultant II

Client Services Consultant II

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible. Join us! The Client Services Consultant II provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage customer relationships.

Key Responsibilities:

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participate in client account audits and strategic planning process.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Maintains awareness and knowledge of MetLife's and competitors' products and trends.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

• Required: 5-7+ years of relevant experience Knowledge of Group Benefits core products including Dental and/or Life, Disability Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Excellent organizational, interpersonal, and communication skills, both written and verbal. Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible Ability to balance client expectations with MetLife capabilities Self-motivated to learn more about the business and is proactive in personal development
• Preferred: High School diploma required; BS/BA preferred.