Call Center Service Representative

Contract Call Center Service Representative

We have an outstanding contract position for a Call Center Service Representative to join a leading company located in Houston, TX. Work location 100% Onsite. Hourly Pay Rate: $15.00.

Job Responsibilities:

• Act as a customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
• Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.
• Perform returned materials process, including initiation, receipt, expediting, and closing RMAs.
• Use of the Data Works system for sales orders, shipments, field service contacts, RMAs, warranty, and report generation.
• Receive product orders and process for shipment.
• Provide international customer service at times, and in such events, work a flexible schedule.
• Perform other related duties as assigned, including special projects.
• Build Quality into all aspects of their work by maintaining compliance with all quality requirements.

Basic Hiring Criteria:

• High School or equivalent.
• Must have at least 1 year of Call Center experience.
• Must be able to type 35 WPM.
• Must be able to work onsite.
• Must be reliable and punctual.
• Must have flexible availability.

Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.

To read our Candidate Privacy Information Statement, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/.

The company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance