Bilingual Customer Service Agent

Customer Experience Agent

You'll provide exceptional service to members by answering inquiries, resolving issues, and guiding them through their healthcare coverage. This role requires empathy, accountability, and resilience in a fast-paced environment where performance is measured and feedback drives growth.

Key Responsibilities:

• Respond to inbound inquiries regarding benefits, claims, enrollment, and clinical services
• Actively listen, de-escalate concerns, and provide personalized, compassionate support
• Navigate multiple systems and tools to access member information and resolve issues
• Collaborate with internal teams to ensure timely and complete resolutions
• Document interactions and share feedback to improve processes
• Adhere to compliance standards and protect member confidentiality

Skills Needed:

• Customer service and call center experience
• Empathy and strong communication skills
• Tech-savvy; able to navigate multiple systems simultaneously
• Problem-solving and resilience in high-pressure situations
• Familiarity with healthcare or insurance terminology (preferred)

Requirements:

• Bilingual in English and Spanish (required)
• 2+ years of experience in a customer-facing role (call center, healthcare, hospitality, or similar)
• High School Diploma or equivalent (Bachelor's degree preferred)
• Comfortable working onsite Monday–Friday with occasional weekends during peak season
• Ability to work in a structured, fast-paced environment
• Proficiency with Windows applications and Zoom

Job Type & Location:

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits:

The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Houston, TX.

Application Deadline:

This position is anticipated to close on Nov 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.