Bilingual Clinical Customer Service Representative - Remote Eligible

Investigator Support Coordinator

Join a leading organization in advancing healthcare as an Investigator Support Coordinator! In this fully remote role, you'll serve as the primary point of contact for clinical trial sites, labs, and clinics, ensuring accurate communication of laboratory results and supporting critical processes that impact patient safety. If you thrive in a fast-paced environment and enjoy helping others, this is your opportunity to make a meaningful difference—all from the comfort of your home.

Key Responsibilities

• Communicate with investigator sites, sponsors, and affiliates regarding lab results, test cancellations, and sponsor-determined flags.
• Monitor and resolve accession holds, updating systems and notifying project managers of delays.
• Provide support via phone and email for project-related inquiries.
• Maintain accurate documentation in databases and ensure compliance with SOPs.
• Act as a liaison between internal teams and external clients to ensure smooth operations.
• Track and report metrics, assist with global process implementation, and escalate unresolved issues when necessary.
• Prioritize patient safety in all communications and processes.

What We're Looking For

• Bilingual in English/Spanish or English/Portuguese (Required)
• Minimum 2 years of customer service experience (preferably in a call center healthcare setting)
• Strong verbal communication and problem-solving skills
• Ability to manage multiple tasks and distractions while maintaining professionalism
• Detail-oriented with excellent organizational skills
• Self-motivated team player who can also work independently
• Experience in the pharmaceutical or healthcare industry is a plus.

Schedule & Work Environment

Fully Remote – Reliable internet and quiet workspace required.

Post-training hours: 10:00 AM – 7:00 PM EST

Saturday shift required once every two months.

Why Join Us?

Work from home while contributing to advancing healthcare and improving patient outcomes.

Collaborative, learning-based culture with room for professional growth.

Competitive pay and potential for contract extension.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.