Banking Operations Development Support Lead, VP

Dev Support Lead Analyst / Technical Program Manager

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

We are seeking a highly motivated Dev Support Lead Analyst / Technical Program Manager to join our Banking Operations Delivery Management team. This person will be responsible for overseeing the planning, execution, and delivery of complex technical projects working closely with Engineering, Business and other cross functional teams. This role requires a strong blend of technical expertise, project management skills, and leadership capabilities to drive cross-functional teams towards achieving strategic goals.

Responsibilities:

• Lead the planning, execution, and delivery of complex technical projects from conception to launch.
• Ensure that technical solutions align with business objectives and architectural guidelines.
• Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders.
• Develop and maintain detailed project plans, schedules, and budgets.
• Identify and manage project risks and dependencies, developing mitigation strategies as needed.
• Facilitate communication and collaboration among cross-functional teams, including engineering, product, design, and operations.
• Establish and enforce project processes, best practices, quality standards, and architectural principles.
• Track progress, report on status to stakeholders, and address any impediments.
• Drive continuous improvement in project delivery and team efficiency.
• Manage vendor relationships and external dependencies when necessary.
• Act as mentor or coach to new or lower level analysts, foster a culture of excellence and collaboration.
• Drive application hygiene by actively tracking and mitigating vulnerabilities, leading modernization efforts, addressing technical debt, and ensuring adherence to Citi standards.

Qualifications:

• 6+ years of experience as technical program manager
• Bachelors degree in Computer Science. Master’s degree preferred
• Proven track record of successfully delivering complex technical projects on time and within budget.
• Strong understanding of software development life cycles (SDLC) and agile methodologies (Scrum, Kanban).
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Proficiency with project management tools (e.g., Jira, MS Project, Confluence, etc.).
• Ability to influence and lead cross-functional teams without direct authority.
• Strong analytical and problem-solving skills.
• Knowledge of microservices architecture.

Preferred Skills:

• Knowledge of cloud platforms (e.g., AWS, Azure, GCP)
• Familiarity with DevOps practices and tools.
• Certification in Project Management (e.g., PMP, CSM) is a plus.
• Experience in a fast-paced, high-growth environment.
• Familiarity with Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) is a plus.
• Knowledge of Banking industry is preferred.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.