Automotive Service Writer

Automotive Service Writer

Salary: $22.33 Hourly

Location: Houston, TX

Job Type: Full Time

Job Number: 37756

Department: Fleet Department

Opening Date: 12/10/2025

Closing Date: 12/24/2025 11:59 PM Central

Position Overview

Applications accepted from: All persons interested

Division: Operations-FMD

Reporting Location: Various

Workdays and Hours: Various

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet's mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking an automotive service writer. The automotive service writer is a tier 1 position and can make an immediate impact and add value towards the achievement of these goals.

Description Of Duties/Essential Functions

The automotive service writer duties include but is not limited to:

• Maintain communication with vehicle operators regarding vehicle status.
• Research vehicle's maintenance history and prepare service order requests.
• Compile data and create reports using M5 and MS-Software.
• Enter repair ticket information and note into computerized fleet maintenance system.
• Establish and maintain assigned records.
• Upon repair completion, review and enter mechanic's labor time, close work order, notify customers of completion, explain repairs and answer any questions.
• Contact vehicle coordinators regarding vehicle maintenance, status and availability.
• Coordinate outside repair, recall or warranty work for vehicles with various vendors and auto dealerships.
• Contact customers and schedule preventative maintenance or inspections on vehicles.
• Coordinate with parts inventory personnel to ensure parts availability in order to minimize amount of time vehicles are in shop.
• May provide training to auto shop personnel in the use of the computerized fleet maintenance system.
• Perform other duties and special projects as requested.

Working Conditions

The position occasionally requires stooping or bending. Occasional light lifting of up to 20 pounds may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as gasoline and motor oil.

Minimum Requirements

Educational Requirements: Requires a high school diploma or GED.

Experience Requirements: Two years of customer service experience are required, with at least six months in field of automotive repair. A certificate in automotive technology, acquired through 18 months of education or training, may substitute for the experience requirement.

License Requirements: May require a valid Texas driver's license and compliance with the city of Houston's driving policy.

Preferences: Preference will be given to applicants with M-5 asset works fleet management system experience or any other fleet management software exposure. MS Office 360 or higher with two or more years of experience with Excel. Experience in SAP functions for requisitions, invoices and receivables will receive preference.

General Information

Selection/Skills Tests Required: The selection process will involve application review and/or interview. The department may administer a skill assessment.

Safety Impact Position: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade: 15

Salary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Application Procedures

Only online applications will be accepted for this city of Houston job and must be received by the human resources department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6049. If you need special services or accommodations, call 832.393.6049. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the hiring department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The city of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee assistance program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable sick leave
• Personal leave
• Flexible schedules
• Hybrid-telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent care reimbursement plan
• Paid prenatal, parental and infant wellness leaves
• Healthcare flexible spending account

For plan details, visit http://www.houstontx.gov/hr/benefits.html