Associate Patient Access Representative - Access Operations Resource Pool

Associate Patient Access Representative

At MD Anderson, you'll be part of a mission-driven organization built on teamwork, innovation, and compassion. You'll receive extensive training, ongoing professional development, and the opportunity to help patients and families at a moment that truly matters. Together, we're Making Cancer History. The Access Operations Department at MD Anderson Cancer Center plays a vital role in ensuring patients can connect seamlessly with the care they need. It focuses on scheduling, patient access support, and operational efficiency so that clinical teams can maximize their time with patients and deliver world-class cancer care. Join the nation's top-ranked cancer center and make a meaningful difference every day.

As an Associate Patient Access Representative at MD Anderson Cancer Center, you play a vital role in creating a seamless and compassionate experience for new patients beginning their care journey. Your dedication to accuracy, empathy, and teamwork helps ensure every patient feels valued and supported from their very first interaction.

This position will be located at our West Houston location in Katy, TX. The ideal candidate will have experience with patient registration, uploading medical records, and documenting patient communication. Additionally, proficiency with Epic is essential.

Hourly breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.

Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week

Group Dental, Vision, Life, AD&D and Disability coverage

Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals

Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs

Tuition Assistance Program after six months of service

Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans

Employer paid life, AD&D and an illness-related reduced salary pay program

Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Key Responsibilities

Patient Registration and Coordination

• Gather and verify complete patient demographic and financial information to ensure smooth registration and financial screening processes.
• Communicate cost estimates, financial assistance options, and other relevant details to patients, helping them navigate their care with confidence.
• Ensure compliance with all required documentation, forms, and consents to maintain accuracy and efficiency.

Patient Access and Communication

• Serve as a primary contact for new patients, referral sources, and providers, offering prompt, professional, and compassionate communication both by phone and in person.
• Apply medical acceptance and scheduling criteria to ensure efficient clinic operations and timely access to care.
• Support departmental initiatives to improve patient access and workflow efficiency through new tools, processes, and technologies.
• Accurately document all patient interactions, payor communications, and treatment team updates while maintaining attention to detail and timeliness.
• Perform other duties as assigned.

Customer Service Excellence

• Deliver outstanding service by consistently meeting or exceeding departmental metrics for response time, service quality, and patient satisfaction.
• Use active listening and empathy to address patient concerns and coordinate effectively across teams to resolve issues quickly.
• Ensure warm transfers and positive communication in every interaction-reflecting MD Anderson's commitment to compassionate care.

What You'll Bring

Strong communication and interpersonal skills, with a genuine desire to help others.

Attention to detail and the ability to multitask in a fast-paced, patient-centered environment.

Education

Required: High school diploma or equivalent.

Experience

Required: Two years experience in healthcare, insurance, or related field. Must pass pre-employment skills test as required and administered by Human Resources.