Aftermarket Customer Service Representative

Aftermarket Customer Service Rep

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets. Setting the industry standard for more than 75 years, with knowledgeable experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets. KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded. KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees.

KPS Global is currently seeking an Aftermarket Customer Service Rep to join our team! We are looking for a self-motivated individual with a passion and desire to learn and grow with our company. The ideal candidate will have previous experience in parts sales, be organized, motivated, detail-oriented and driven.

Required Skills:

• Process customer orders, inquiries and requests for quote
• Work with customers via phone queue and email and fulfill their needs
• Provide timely and accurate information to customers regarding product specifications, pricing, and lead times
• Obtain accurate pricing and lead times from suppliers
• Clearly communicate delivery and price confirmation to the customer
• Order entry on KPS Global quote system software
• Regularly update the customer with current order status
• Work with customers to understand and fulfill their needs
• Make recommendations on products that best meet customer requirements
• Educate customers about product options, features, and specifications
• Offer alternatives to ensure customer needs are most appropriately met
• Generate change orders as needed as well as tracking information for customer requests
• Work with Outside Regional Sales Managers as needed to find the best customer solution
• Communicate any customer satisfaction issues
• Communicate clearly with warehouse to ensure orders are processed accurately and shipped/delivered in a timely manner
• Work directly with warehouse staff on expedites and rush orders
• Clearly communicate orders with expedited ship methods
• Customer data maintenance as needed in quote and order system
• Work with accounting on purchase order terms & conditions
• Work out discrepancies with customers in a timely manner
• Manage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines.

Required Experience:

• High School diploma or GED and minimum + 2 plus years of parts sales experience.
• Attention to Detail
• Team Player
• "Can Do" Attitude
• Multi-Tasker
• Critical Thinking
• Problem Solving Skills