Account Services Representative

Account Services Representative

Schedule: 1st Shift, Monday to Friday 8am - 5pm Overtime based on business needs

What You Will Do – As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and/or email support for inquiries from sales and healthcare professionals

Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders

Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders

Understand, interpret, and explain detailed information of processes and procedures

Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

Demonstrate flexibility in responding to new and rapidly changing situations and environment

Demonstrate an understanding of how decisions impact customers, markets and sales representatives

Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need – Required

At least 2 years of customer service or account management experience

High School diploma or GED equivalent

Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelor's Degree

Experience with Customer Service and Order Entry

Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

Experience with Salesforce, PowerBI, and/or Genesys

Pay rate will not be below any applicable local minimum wage rates. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.