Account Services Representative (hybrid)

Account Services Representative

As our Account Services Representative, you will primarily be supporting our Joint Replacement Sales reps with hospital orders, billing and collections. You will predominantly be e-mail support, order entry into an Oracle and a Web Ops system with phone support as needed. You will also be handling dispute ops resolution and be expected to engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships. This is a hybrid role which is defined as the ability to go onsite and attend meetings and trainings as needed. This role will work 8-5 Mon-Friday CST except during month end where you need to be available to work as needed including the weekend.

What you will do:

• Provide phone support for inquiries from sales and healthcare professionals.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders according to stock availability.
• Implement and support Quality initiatives throughout branch.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

What you need:

Mandatory:

• 2+ years of order entry customer service experience required
• High school diploma required
• Located near: Little Rock, AR; New Orleans, LA; Houston, TX, Austin, TX or San Antonio, TX

Preferred:

• Bachelor's degree preferred
• 2+ years' experience with phone and/or e-mail support strongly preferred

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.