Account Service Coordinator - Paragon Healthcare - Remote Eligible

Account Service Coordinator- Paragon Healthcare

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: Monday - Friday; 8:00am - 5:00pm

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How You Will Make An Impact:

• Analyzing performance trends and operational drivers
• Building Quarterly Business Reviews
• Interprets and supports plan benefit design
• Resolves complex claims, benefit, and enrollment issues
• Makes routine account visits
• Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits
• Possibility for traveling is required (2-4 times per year)
• May be required to present Quarterly Business Reviews in person

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Sales license may be required.

Preferred Skills, Capabilities, and Experiences:

• Account management experience preferred.
• Understanding for specialty pharmacy or infusion preferred.
• Experience with Tableau, excel and pivot tables is preferred.

Locations: Illinois, Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.