A174 Maintenance Support Tech II - IV - Waco - special Crews

Maintenance Support Technician

Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with high-level managers, executives, governmental officials, and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties:

• Maintenance Support Tech II:
• Maintains materials inventory
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front desk assistant
• Assists district personnel with annual inventory of supplies, stockpiles, and minor equipment
• Maintains radio contact with field units; responds to assists with emergency situations as required
• Prepares and distributes correspondence
• Processes and receipts and invoices for payment
• Performs other job responsibilities as assigned
• Maintenance Support Tech III:
• In addition to the above:
• Creates and maintains related activity logs, files, and reports on services
• Evaluates and researches information to solve customer service problems
• Inputs and maintains daily production reports and compiles monthly reports for manager
• Coordinates with district personnel with annual inventory of supplies, stockpiles, and minor equipment
• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical errors, syntax, style, sentence structure, content, and clarity
• Maintains calendars for department personnel to include scheduling meetings, coordinating and making appointments, and travel arrangements
• Maintenance Support Tech IV:
• In addition to the above:
• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and sensitive communications
• Provides information and assistance pertaining to procedures, laws, rules, and/or regulations; refers customers to appropriate source for problems or questions; processes special applications and reports
• Provides technical assistance to others in using personal computer and/or software applications
• Conducts monthly spot inventories, verifies inventory findings, reconciles and coordinates with Business Services on adjustments needed
• Provides assistance to the public