Job Title

Responsibilities

Taking initial telephone and email inquiries and troubleshooting hardware, software or network issues
Use the Remedyforce help desk system to document and monitor incoming requests and resolve or escalate accordingly.
Procurement / Inventory tracking
Installing, testing, maintaining and troubleshooting CBO end user workstations and interrelated hardware and software
Access management including creation and deactivation of end user active directory, email and various other personnel accounts
Support of onsite business equipment, including conference/AV equipment
Actively participate as a member of the helpdesk team, including participating in team and one on one meetings.
After-hours on-call support rotation

Requirements

Minimum High School Diploma or General Education Development (GED) certificate
Applicants must have 2-3 years IT support experience, healthcare IT experience is preferred.
Excellent customer service, interpersonal, written and oral communication skills, and the desire and ability to learn quickly and use new applications are necessary.
Detail-oriented and self-motivated with good time management and organizational skills
Basic knowledge of networking (TCP/IP and DNS), IT processes and Active Directory are required.
Ability to: work in a team fostered environment, work in a multi-tasked environment, and prioritize and organize work, and to develop as well as follow written policies, procedures and guidelines and give feedback to leadership.
Ability to adapt to a flexible schedule to meet business needs. Occasional evenings and weekend work required in addition to an on-call rotation.
This is a full-time office position, it is not remote.
ITIL foundation training a plus

IT Help Desk Support