EU Director Customer Relationship Management And Sales Force Effectiveness

EU Director Customer Relationship Management And Sales Force Effectiveness

Join Teva In Haarlem (NL) as Director Europe of CRM (Customer Relationship Management) & SFE (Sales Force Effectiveness). In this role you will be responsible for managing CRM strategy & governance for EU Commercial; drive sales teams development and training on CRM & SFE tools and processes. Possible working locations: Affiliates of Teva in Europe with a preference for Haarlem/ Teva EU HQ.

How you'll spend your day:

• Manage CRM strategy and governance, offering strategic guidance on data management & system administration
• Drive EU CRM ecosystem harmonization to enable and continuously enhance ability to support sales team centrally
• Act as EU Commercial voice in CRM ecosystem roadmap definition with IT
• Direct CRM monitoring and reporting approach to extract necessary insights for various departments
• Plan training & development of sales teams on CRM processes (i.e., recording interactions, etc.), data quality & compliance (i.e., promotional compliance, data privacy…) and performance tracking (i.e., interpreting NBA recommendations, reading KPIs…)
• Drive creation of related core content and capabilities improvement activities, supervise & monitor their deployment with support of our external Commercial Operations Hub
• Drive central CRM administration activities for Europe & International Markets with support of a central CRM Administrators team and our external Commercial Operations Hub

Your experience and qualifications:

KNOWLEDGE:

• 10+ years' experience in CRM and SFE, with deep pharma CRM domain expertise
• Experience in both local and above-market/regional environment
• Successful track record of change management for complex, pan-market CRM/SFE projects
• Demonstrated ability to shape & execute across markets a transformative CRM strategy

SKILLS/QUALIFICATIONS:

• Ability to drive change, regardless of ambiguity
• Takes charge, inspires and gets things done
• Strategic thinker with strong presentation skills and execution discipline
• Collaborative leader able to engage across functions, geographies, and seniorities
• Relentless customer focus

Reports To: Senior Director, Head of Europe Commercial Operations

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all.