Customer Service Specialist (m/w/d) 100%

Customer Service Specialist

Teva/Mepha seeks per immediate or by agreement a Customer Service Specialist 100% to support our motivated customer service team in Basel.

Your Tasks

• Care of the reception and telephone center during opening hours
• Complete order processing and documentation according to applicable guidelines and instructions, as well as comprehensive customer support in D/F/I
• Invoice, returns, and credit note creation
• Processing and forwarding of customer inquiries and complaints
• Maintenance and updating of master data in SAP ERP: sales views, conditions, debtor master (incl. debtor authorization and approval)
• Ensuring authorizations for narcotics orders according to applicable regulations
• Ensuring wholesaler management (initial order suggestions, information, deposit of conditions)
• Cooperation in the coordination of product launches and/or portfolio adjustments in coordination with internal and external stakeholders
• Sample and promotional material management (incl. control of sample quota)
• Compliance with and application of communication guidelines, directives, and policies

Your Profile

• Training as a pharmaceutical assistant or commercial basic education
• Experience in customer service as well as in project work
• Excellent communication and listening skills
• High customer orientation, resilience, and flexibility
• Organizational talent with the ability to prioritize and manage multiple tasks simultaneously
• Secure handling of digital tools: Microsoft 365 (esp. Excel), SAP ERP; CRM experience is an advantage
• Precise and committed work with a high quality standard
• Independent, convincing personality with decision-making ability and assertiveness
• Very good language skills: German (mother tongue), French; English and Italian are a plus

Our Offer

• Diverse, varied, and challenging work in a dynamic and rapidly developing environment
• Insights into various business processes
• Progressive employment conditions (e.g. lunch card, surcharge for public transport, option for mobile work)
• Central location just a few minutes walk from Basel SBB train station

Sales Support

Reports to Head Customer Service & Distribution

Maria Herzog Human Resources

Pre-Employment Screening

Before confirming a job/promotion offer, Mepha Schweiz AG conducts an appropriate verification of your information and a security check of your person, insofar as this is legally permissible. If you reach this phase of the application process, you will receive detailed information before the verification and security check.

Working Already @TEVA?

If you are a current Teva employee, you can register via the internal career page under "Employee Central". This way, your application will be prioritized. You can also see opportunities exclusively accessible to Teva employees. Use the following link to search and apply: Interne Karriereseite

* The internal career page is also available via your home network. If you have problems opening your EC account, please contact your local HR/IT partner.

Equal Employment Opportunity – Commitment

Teva promotes equal employment opportunities. Equality means for us to treat all employees equally regardless of age, gender, race, ethnic or national background, sexual orientation, gender identity, religion or belief, physical ability or special needs and/or chronic illnesses, genetic information or other country-specific relevant protected characteristics.