Services Key Account Manager

Services Key Account Manager

We are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective. In this position, you will be the key point of contact for the customer, not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth. You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market. You will be travelling up to 60% of your time to our customer sites. The position is based in Torreon Coahuila, Mexico, reporting to Services Director. Tetra Pak may sponsoring work visas or relocation for this position.

As Services Key Account Manager, you will:

• Lead creation, implementation and follow up of sales and business strategy for given area of responsibility or application
• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis
• Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals
• Lead growth of profitable service contracts
• Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with the rest of the S-KAM team
• Lead creation service business plans in collaboration with portfolio, Services Account Representative (SAR) and Services Support Engineers (SSE).
• Lead services dimension in project lifecycle management to ensure new equipment is effectively handed over to services.
• Participate in follow-up value delivered, customer satisfaction and profitability on service business with customer and internally
• Participate in resolution of technical issues by being responsible for communication with customer
• Lead creation of quality plans and participate in implementation and follow-up of targets

We believe you have:

• A Bachelor's degree or equivalent skills and experience is required, an Engineering, Food Technology or Science major is highly preferred
• At least 5 years of technical/engineering Sales experience preferred
• Experience in the packaging or liquid food processing industry
• Professional experience with relationship management, commercial and/or customer-facing experience in the food and beverage industry
• Ability to effectively identify and capture customer technical issues and tenaciously drive expedited solutions, in collaboration with our internal technical expertise
• Self-drive and the ability to work autonomously
• The drive and capability to uncover new business opportunities and grow the business
• A consultative and clear communication style with good presentation skills
• Demonstrable ability to build lasting relationships with internal and external stakeholders
• A mindset towards life-long learning, with a curious mindset and the ability to take initiative in own development

We Offer You:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page.