Service Engineer

Service Engineer

Service Engineers don't just fix things. Not at Tetra Pak. As a Service Engineer with us, you'll foster trusting and authentic relationships with customers. You'll think for yourself. And you'll be proactive — confident you have the support of a world-leading food processing and packaging company.

Why is it this way? Because it matters to us that you can be at your best. That's what makes us who we are, meeting the needs of billions in more than 160 countries.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer, you'll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you'll play a key role in ensuring our equipment—and our customer relationships—run smoothly.

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers' facilities. As someone who prides themselves on getting to the root of the problem, you'll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries.

Our equipment is a crucial part of the food processing and packaging industry. That's why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.

We have openings based in Goiâna, Belo Horizonte, Porto Alegre and Monte Mor. You will be travelling up to 80% of your time to our customer sites.

Tetra Pak is not sponsoring work visas or relocation for this position.

We strongly encourage applications from individuals belonging to underrepresented or minorized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What You Will Do

As a Service Engineer you will travel to customer sites to:

• Perform preventive and corrective maintenance, troubleshooting, and installations;
• Analyze technical issues and escalate when needed using standard operating processes;
• Train customer operators and support production efficiency;
• Monitor service contracts and contribute to business development;
• Ensure compliance with safety, food quality, and reporting standards;
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery;
• Maintain a clean, safe work environment;
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team.

We Believe You Have

• Proven experience in maintenance, service, or installation roles;
• Education in industrial systems, automation, or process engineering;
• Mechanical /electrical/automation knowledge;
• Ability to travel up to 80% of the time;
• Intermediate level of English (written and verbal);
• A proactive, customer-first mindset.

We Offer You:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape;
• A culture that pioneers a spirit of innovation where our industry experts drive visible results;
• An equal opportunity employment experience that values diversity and inclusion;
• Market competitive compensation and benefits with flexible working arrangements.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Our Careers site has a dedicated page to DEI - Diversity, equity and inclusion | Tetra Pak Global