Service Delivery Manager

Service Delivery Manager

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

As a Service Delivery Manager, you will be pivotal for Tetra Pak services by leading a team of professionals within service operation that share a passion for delivering technical support to processing equipment and filling lines. You will be responsible for managing a part of the Service organization. This individual will ensure Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective and satisfactory way both for the customer and Tetra Pak. The Service Delivery Manager will help develop key field personnel.

This role requires up to 75% travel to customer sites across the U.S. and Canada.

Tetra Pak is not sponsoring work visas or relocation for this position.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

What You Will Do

As a Service Delivery Manager, you will focus on:

• Lead and execute teamwork, planning, and scheduling processes to ensure resource availability and competence development across the assigned area with a 3‑year horizon—delivering plans on time, with high quality, strong stakeholder engagement, and a customer‑centric approach that aligns capability with customer needs.
• Drive resource capacity, cost management, and competence development within the area of responsibility in collaboration with functional networks and approved subcontractors, ensuring the right competence is provided at the right time, at the right cost, and with a strong focus on customer value creation.
• Lead the Tactical Planning process by analyzing long‑term capacity and competence constraints (over/under capacity) with a 3–5‑year horizon. Provide insights into headcount needs, budget considerations, maturity level acceleration to support CBP and Strategic Planning.
• Ensure consistent application of global standards, processes, and local/legal requirements for resource planning and competence development. Collaborate with Training Services to effectively plan internal and customer training activities that strengthen both organizational capability and customer satisfaction.
• Lead the development of visual management systems and management reporting, including defining the right KPIs and metrics for resource planning, competence development, cost efficiency, and forecasting accuracy.
• Champion continuous improvement and change management initiatives, promoting share‑and‑learn culture and implementing best practices related to resource planning, budgeting, competence development, and soft‑skills enhancement.
• As required, lead, develop, and manage direct reports in alignment with global HR processes, ensuring workforce engagement, performance, and readiness to support evolving business and customer needs.
• • As required, act as a Sub‑Process Driver, contributing to business process implementation, continuous improvement, and effective management of organizational change within the area of responsibility.

We Believe You Have

• A bachelor's degree or a minimum of 5 years of leadership experience is required. Experience in electrical, mechanical, automation, or industrial engineering is considered a strong advantage.
• Minimum of 4 years of frontline customer experience, ideally involving processing or packaging equipment.
• Experience leading teams in complex machinery environments; food industry background or familiarity with Tetra Pak technologies is a plus.
• Exceptional ability to engage, support, and motivate field forces and service account teams.
• Strong leadership focus on productivity, accountability, and performance outcomes.
• Advanced proficiency in English.
• Proven discipline, organizational agility, and the ability to work effectively in dynamic environments.
• Strong focus on continuous improvement, with a track record of driving enhancements in processes, performance, or capability.

What We Offer You

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• Culture that pioneers a spirit of innovation where our engineering experts drive visible results.
• Equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include annual performance bonus, competitive benefits, and work-related allowances.

• Annual Base Salary Range (ABS): $100,100.00– $128,500.00.
• Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.
• Benefits: 401k company match, paid time off, paid holidays, health, dental, vision, life and disability insurance, paid parental leave, company credit card, and much more!

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.