Service Administrator

Service Administrator

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

As a Service Administrator you will be executing the delivery of high-quality service administration across the CSO (Customer Service Operation) area. You will also ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level. The position is based on-site in Denton, Texas. Tetra Pak is not sponsoring work visas or relocation for this position.

What You Will Do

As a Service Administrator you will:

• Execute administrative activities across several areas and provide back up anywhere in the region, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfaction.
• Execute regular and systematic collection of internal and customer data and maintain relevant databases. Based on this data you will provide relevant reporting, visual management and regular communication to several stakeholders. Finally, you will analyze, resolve and escalate cases of missing or inaccurate data collection.
• Lead in ordering and order coordination of relevant parts, tools, services, uniforms, personal protective equipment and materials.
• Execute relevant purchasing and invoicing activities within area of responsibility and according to Corporate Governance policy.
• Lead in strong collaboration between service administration and services support teams to provide continuously effective administration and effective back-up solutions.
• Participate in the consistent application of global standards, processes, local and legal requirements for service support.
• Participate in continuous improvement, sharing and learn and implementation of best practices, related to service support.

We Believe You Have

• Associate degree or equivalent in Administration, Finance, Business or any related field.
• 1+ years' experience in administration.
• Proficient in MS Office suite (Outlook, Word, Excel, and PowerPoint), SAP and Ariba
• Fluency in English (written and spoken) is required. Spanish proficiency is a plus.
• Fast learner, willing to grow and develop.
• Self-discipline and accuracy.
• Strong continuous improvement focus.
• Strong communication and organizing skills.

We Offer You:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.