IT Service Desk Specialist - Secret Clearance Required

Job Title

This Position Requires Active Secret Clearance

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities:

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
• Standard computer images including Desktop Image
• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
• Provide quality customer service and support for designated equipment
• Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
• Ensure all time reporting and other required reports are accurate and submitted on time
• Ensure on-going maintenance and development of positive customer relationships with end-users
• Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Benefits:

• Competitive compensation
• Health, dental, and vision insurance
• Retirement plan with company contribution
• Paid time off and federal holidays
• Professional development and training opportunities
• Supportive, family-focused company culture
• Opportunities for long-term career growth within a growing SDVOSB