IT Projects & Operations Manager

IT Projects & Operations Manager

Are you a hands-on IT project manager who thrives in fast-paced, purpose-driven environments? Can you keep operations running while juggling systems, tools, suppliers, and users in multiple countries? And does it energise you to help build a lean, streamlined tech setup for a mission-driven NGO? Keep reading!

The IT Projects & Operations Manager is responsible for ensuring the smooth functioning of our day-to-day IT operations and supporting the delivery of key systems and digital projects.

The fun part of this role is working at the intersection of project delivery, support, and coordination - helping staff across continents do their work more effectively, while supporting practical, user-friendly improvements to systems and processes.

You will be challenged by the need to keep things running while helping us improve, simplify and document a digital ecosystem that includes Google Workspace, Salesforce, and multiple vendors. You'll also support the coordination of external consultants, making sure their work lands well and supports lasting improvements.

In this role, your greatest success will be that our IT projects have landed well, staff feel supported, and our internal capacity has grown to manage operations with increased autonomy.

This role works closely with our IT Officer and part-time Salesforce Specialist, and interacts regularly with external vendors and consultants.

The team is managed by the Executive Director.

We collaborate openly across time zones and functions and value clear communication, practical solutions, and a learning mindset. Our office culture is flexible and mission-driven, with room for initiative and a shared commitment to impact.

Your job is to keep IT operations running smoothly while coordinating delivery of digital projects.

To do this you will:

• Manage ongoing IT projects (e.g. CRM, collaboration tools), ensuring delivery on time and budget;
• Supervise and support the IT Officer and part-time Salesforce Specialist;
• Coordinate with external IT support providers (including NextNovate) to resolve issues and track SLAs;
• Coordinate and manage project consultants, ensuring alignment with project timelines, deliverables, and internal priorities;
• Oversee user onboarding, incident escalation, and help improve documentation and handover;
• Maintain oversight of licenses, vendors, and digital tools across departments;
• Work closely with a digital transformation consultant to support planning, handover, and simplification of systems and processes.

The ideal candidate will be committed to the mission and vision of Terre des Hommes Netherlands and has a proven track record in IT project delivery and operational support.

More specifically:

• 5+ years of experience in IT operations, project coordination, or systems implementation roles;
• Relevant academic qualifications in IT, Information Systems, or a related field;
• Experience managing external IT providers and working with tools such as Google Workspace and Salesforce;
• Comfortable juggling multiple priorities in a multicultural, distributed team environment;
• A proactive, solution-focused mindset and strong communication skills;
• Collaborative and organised, with attention to detail and a service-oriented attitude;
• Fluent in English (Dutch is an asset but not required);
• Must have the existing right to live and work in the Netherlands, TdH NL is unable to support visas or relocation.

Terre des Hommes is a growing organisation on the move. This means a lot of room for your own initiative and ideas. As we manage and execute our own programmes and projects, the difference we make and therefore you make is tangible on a daily basis.

• This is a 1-year fixed-term contract. The role is designed to support the organisation through a period of digital transition and project implementation, and is not expected to be extended.
• The salary scale for this job is scale 11 and depending on experience and seniority the salary ranges between €4293 and €5608 gross per month based on a full time (36 hrs) contract
• We offer a 36 hour contract which in our organisation equals a full time workweek. The pro of this is that one can work 4 x 9 and have one day per week off while still having a full time contract. You may spread the hours over the week matching your preference, in agreement with your manager;
• We work hybrid, so 50% office and 50% from home. Very flexible and with a positive effect on your work life balance;
• An office in the thriving heart of The Hague, city of international human rights and political capital.
• 25 days of paid leave per year on a full time employment basis, if part time, days pro rata;
• We are a firm supporter of the environment and offer a commuting allowance for the kilometres you'd make by bike or get you a Dutch Railways NS Card or your work travel;
• Our pension scheme is with ASR, and Terre des Hommes Netherlands bears the main part of the pension contribution.
• Our new hires receive a one-off financial compensation for the purchase or the design of an ergonomic home working environment. We're happy to tell you more about this when applicable.

Please upload your application by September 26th via this link. It should include a cover letter and a CV/resume.

Terre des Hommes Netherlands (TdH NL) protects children by preventing and stopping child exploitation, and by empowering children to make their voices count. Our strategic ambition is that by 2030, Terre des Hommes Netherlands is a catalyst for systemic change to stop child exploitation. We do this by empowering children and their communities, connecting them with those who have power to enact change, and utilising our knowledge and expertise to co-create sustainable, evidence-based solutions. In line with our new strategy, we conduct our activities in 3 Thematic Programmes: Child Labour, Sexual Exploitation of Children and Humanitarian Action. We are led by a two-headed Executive Team: the Executive Director and the CEO, and the total of 196 employees across the globe. The entire Terre des Hommes Netherlands staff is a diverse group of people, based around the globe that interacts at an informal yet professional level and we all have a great heart for the purpose of our organisation. In all we do, we stand strongly by our core values: Responsible, Bold, Human-Centred and Playful. Working at our organisation is fighting against exploitation of children. Worldwide. Without discriminating. With respect for local cultures. We're in this to make a relevant difference in the world.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas and challenge our thinking. We are especially interested in people whose lived experiences help us to see things we might otherwise miss, and enable us to do better work with and for children. Whether or not you meet 100% of the criteria, we want to hear from you, because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. TdH NL is committed to ensuring diversity and gender equality within our organisation. We continue to learn about intersectional considerations and power distribution within our organisation and our work. We are dedicated to preventing and eradicating any type of misconduct including sexual harassment, exploitation and abuse, any other type of misuse of power, lack of integrity or financial misconduct. Note: We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us, this includes a commitment to diversity and inclusion at all levels of our work. All offers of employment will therefore be subject to satisfactory references and appropriate screening checks, which include a valid criminal record check, terrorism finance checks, and/or integrity screenings/references relating to misconduct and disciplinary actions in prior employment. TdH NL is particularly committed to keeping children and vulnerable individuals safe, and has zero tolerance on (child) abuse. Every TdH NL employee is bound by the TdH NL Code of Conduct that describes the expected behaviour by staff, in particular with regards to Safeguarding children and (young) adults in our programmes. Child safeguarding measures are part of our selection and recruitment process. By submitting your application you accept that TdH NL will conduct such pre-employment screening for successful candidates. TdH NL participates in the Inter-Agency Misconduct Disclosure Scheme.