Shop Service Supervisor - Watertown, SD

Shop Service Supervisor, Onsite

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Shop Service Supervisor to contribute to the team in Watertown.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.

What you'll do

• Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
• Ensure professionalism and a high customer service standard
• Expedite service orders and calls, if necessary
• Sell repairs and follow up work
• Track and follow up on leads brought in by field operatives (technicians and inspectors)
• Develop quotes in a timely manner
• Schedule preventive maintenance and repair activities on equipment
• Resolve customer issues and complaints
• Complete, process and route appropriate paperwork
• Provide a high level of communication with both Customer and Office
• Perform service work to assist with overflow and emergencies, as needed.
• Source difficult to find parts
• Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
• Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians' equipment and vehicles and record the results.
• Enter data into SAP database as necessary and utilize MS Office applications
• Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones

Work Environment Considerations:

• Work various environments and working conditions depending on assignment
• Working at heights & some heavy lifting
• Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating
• May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel

What you'll bring

• High school diploma or GED
• 1+ year of lead/supervisor experience
• 2+ years of mechanical experience with heavy equipment

Great Additions to bring

• 2+ years of experience managing technicians
• Ability to pass MVR
• 2 year technical degree
• Automotive, heavy equipment, shop environment experience
• Thorough knowledge of electrical theory for power and controls.
• Familiarity with utility equipment
• Operations Experience
• Previous experience running a Service Department
• Understanding of OSHA/ANSI standard
• Strong organizational and prioritizing skills
• Thorough understanding of the financials for a service company
• Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills
• Customer focused, with good interpersonal and communication skills, both verbal and written
• Collaborative leadership skills
• SAP experience

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

The compensation range for this position is $70,000- 80,000 USD annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.