Warranty Services Coordinator

Warranty Services Coordinator

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers' challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™. Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.

About The Role

Amrize is looking for a customer services professional for the role of Warranty Services Coordinator. The Coordinator is an essential position in the customer's warranty experience; they are responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and supporting documentation, and billing building owners for items not covered under the terms of the warranty. Warranty Services Coordinators are also responsible for maintaining historical records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above. Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.

What You'll Be Doing

Issuance of Purchase Orders/Work Orders

• Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
• Communicate terms of purchase order to contractor
• Knowledge of all types of warranties
• Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs

Approval of Contractor Invoices

• Audit invoices to control expenditures
• Input of data and codes for historical purposes
• Knowledge of terms and conditions of warranties
• Knowledge of standard repair procedures
• Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost

Building Owner Invoices

• Recoup expenditures for repairs made but not covered under the terms of the warranty
• Educate building owners on terms of warranty coverage
• Research cancellations and suspensions from past due invoices
• Resolve owner's issues with billing and collect monies due

Quality Program

• Educate contractors on Quality program
• Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
• Build industry quality standard by holding contractors accountable for their workmanship

Negotiation with Contractors and Building Owners

• Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
• Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
• Understanding of contractor's dual role as a customer and a vendor

Department Projects (as required by business and other departments)

• Manage time to ensure timely completion of specific projects along with daily responsibilities
• Research and document findings based on specific needs of the project
• Engage in the training of new employees on systems and procedures
• Other duties assigned by management deemed necessary for the benefit of the department and the company

New Business Developments

• Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
• Integrate new businesses into current operating systems
• Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
• Knowledge of multiple computer systems

What We Are Looking For:

Proficiency with computers, including MS Office applications, CRM, and SAP. Strong written, communication, and organizational skills. Ability to manage and prioritize duties and tasks. Willingness to learn and a desire for continuous improvement. Possess a strong mind set for dealing with difficult customers and situations. Capable of working as part of a team as well as individually. Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.

What We Offer

Competitive Compensation Retirement Savings Medical, Dental, Disability and Life Insurance Coverage Holistic Health & Well-Being Programs Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care Vision and other Voluntary Benefits and Discounts Paid Time Off and Holidays Paid Parental Leave (Maternity and Paternity) Educational Assistance Program

#BuildingEnvelope

Building Inclusive Workspaces

At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Nashville