Veterinary Client Service Representative, NVS

Veterinary Receptionist - Client Service Representative

Compensation: $18-27/hr, depending on experience, $4.50 shift differential available after 6pm and on weekends. Schedule: Three 12-hour shifts + Thursday-Saturday 10a-10p + Two holidays per year.

Benefits: Paid Time Off + Medical, Dental, and Vision insurance plans + Short and Long Term Disability and Life Insurance + 401k retirement planning and employer matching + Discounted employee pet products and services + C.E Allowance + Scholarship and Sponsorship Program via Penn Foster + Licensure Renewal and Out of State Licensure transfer reimbursements + Uniform Allowance + Cell Phone Discount + YMCA Corporate Memberships + Team building and Volunteer events + Career Development strategies + State of the art newly renovated and expanded hospital setting + And more!

Role Summary

Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our growing team! We are looking for animal lovers who are team players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment! Apply today to join our team, help us make a difference in an animal's life, and to advance your career! Position responsibilities include, but not limited to:

Provide a welcoming environment by greeting clients, assisting with paperwork, and guiding them to amenities. Handle administrative tasks, including data entry, appointment scheduling, and maintaining records. Ensure cleanliness and organization of the lobby area, including restocking and tidying as needed. Manage communications and financial processes, such as handling faxes/emails, maintaining the cash drawer, and addressing client concerns. Engage in team collaboration through meetings, offering ideas for improvement, and demonstrating a positive, proactive attitude — including participating in on-call duties after training.

Requirements: Customer service skills: exceptional communication, empathy, and professionalism when interacting with clients in person, over the phone, and via email. Organizational abilities: strong multitasking skills to handle scheduling, data entry, and administrative tasks while maintaining attention to detail. Teamwork and adaptability: ability to collaborate with staff, contribute to a positive work environment, and stay flexible with on-call duties and evolving clinic needs. Flexibility to work beyond scheduled hours if necessary. Required to participate in weekend anesthesia on-call and specialty weekend sign up. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.