Terminal Operations Specialist

Terminal Operations Specialist

The Terminal Operations Specialist is responsible for ensuring the safe, efficient flow of passengers through the airport terminal while maintaining a quality customer experience level. This position includes working in service to others, problem solving, staying busy, using computer skills, and making good judgment calls in a time-sensitive environment. It is a role where you will be able to apply your different talents every day. If you enjoy these aspects of a job, we invite you to consider this role.

Responsibilities:

• Performs daily inspections of the Terminal, including ticketing, baggage claim, concourse, airport Common Use systems and supplies; documents discrepancies and follow up on issues.
• Reviews advanced flight schedules and aligns resource allocations for air carriers, coordinating with airlines and ground handlers to optimize airport resources, and resolving potential gate scheduling conflicts in accordance with lease agreements and deadlines.
• Effectively communicates with various airport tenants to maintain operational continuity during irregular operations including aircraft emergencies, ramp congestion, diversions, terminal construction and severe weather.
• Troubleshoots errors and issues related to Common Use equipment, baggage handling systems, and other critical Terminal systems and equipment.
• Investigate and document incidents related to general liabilities in the Terminal.
• Uses and administers various computer-based systems to coordinate and communicate with airfield users, tenants, federal agencies, and MKAA departments.
• Develops aircraft parking plans as it relates to remote and overnight parking, aircraft deicing operations, and support for irregular operations.
• Creates, modifies, and provides statistical reports on the utilization rates, downtime of the airport resources, and forecasting for peak travel periods.
• Monitors passenger movement and implements crowd control measures, as necessary.
• Makes time-sensitive, critical decisions with limited information in order to resolve operational conflict.
• Establishes and maintains effective working relationships with airline support staff and fellow employees.
• Handles multiple assignments with frequent interruptions and changes of priority.
• Other duties as assigned.