Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager

At EY, we'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

Client Engagement & Delivery Leadership

• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation

• Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management

• Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management

• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance

• Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

Qualifications

To qualify for the role, you must have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.