Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager

At EY, we'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities:

• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.
• Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.
• Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

To qualify for the role, you must have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

What we offer you:

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business.
• Join us in our team-led and leader-enabled hybrid model.
• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.