Service Office Associate

Service Office Associate

We are looking for a Service Office Associate in our Blountville, TN office. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communications to maintain a positive first impression for all callers and visitors.

Pay: $19 to $23 per hour, depending on experience. Annual profit sharing.

Benefits:

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

Principal Duties and Responsibilities:

• Receiving incoming service calls, ensuring proper communication with customers.
• Perform clerical functions, including generating service work orders and purchase orders.
• Identify, source, acquire, and ensure timely delivery of necessary parts.
• Prepare proposals for customer review and approval.
• Compiling reports and reviewing for accuracy upon work order completion.
• Help resolve customer complaints efficiently and report incidents to management.
• Provide administrative support, including preparing tailored and confidential correspondence.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to our customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of our Service Department.

Experience, Training, and/or Certifications:

• Experience in the HVAC Service industry highly preferred.
• Microsoft office suite.

Additional Requirements:

• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Comfort Systems USA Shoffner is the region's leader in HVAC, Electrical, and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market. We strive to be an exceptional building solutions provider. We are creating a supportive, collaborative, and innovative environment that allows us to recruit, train, and retain the best professionals.