Senior Servicenow Architect

Senior ServiceNow Architect

CGI Federal is seeking a Senior ServiceNow Architect who will assist in the technical solution and development/implementation of ServiceNow in various modules and services. As a ServiceNow Architect, you will deliver expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development team leads. This position is located at our client site in Baltimore, MD. Other onshore delivery centers may be an option: Fairfax, VA, Lafayette, LA, Lebanon, VA, Belton, TX, Knoxville, TN.

Your future duties and responsibilities:

• Lead the ServiceNow architecture development, enhancements, and implementations.
• Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
• Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.
• Provide assistance to development teams as needed.

Required qualifications to be successful in this role:

• Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree.
• 10+ years of experience as ServiceNow Developer.
• 5+ years as a ServiceNow Solutions Architect.
• 5+ years leading ServiceNow development teams.
• Must be able to obtain and maintain a Public Trust. Contract requirement.
• Required ServiceNow required certification:
• Certified System Administrator (baseline)
• Certified Application Developer (baseline)
• ServiceNow CIS certification in multiple areas:
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Strategic Portfolio Management
• CIS – Application Portfolio Management
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• 5+ years of experience with technical discussions and reviews.
• 5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies.
• 5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR.
• 5+ years of industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.).
• 5+ years of technical leadership experience driving change/solutions.
• Ability to work in a high growth, fast paced environment.
• Excellent understanding of system architecture, design principles, and impacts.
• Experience supporting IT related data integrity (CMDB, HAM, SAM etc.).
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly.
• Experience with the US Federal Government

Desired qualifications/non-essential skills required:

• Additional ServiceNow CIS certification with preference for the following:
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Strategic Portfolio Management
• CIS – Application Portfolio Management
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java.
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow.
• Experience with REST and SOAP web service protocols.
• Experience with Business Rules, Workflow, Identification Rules, Workspaces, and External Portals.
• Knowledge of SAML, Active Directory, or LDAP.
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR.
• Project Management or Agile certification.
• ITILv4 Foundations Certification.
• Ability to work in a high growth, fast paced environment.

Compensation range for this role in the U.S. is $88,200.00 - $195,200.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.