Senior Infrastructure Engineer - filenet Support

Job Title

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for collaborating with solutions engineering, infrastructure operations, and infrastructure service management teams in the design and build of infrastructure solutions/blueprints for area of responsibility. Participating in the design and build of repeatable patterns to improve deployment times for non-prod and prod environments. Transitioning knowledge to infrastructure operations.

Required Job Qualifications:

• Bachelors Degree and 4 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 6 years Information Technology experience OR 8 years Information Technology experience.
• Provide day-to-day support and administration of IBM FileNet P8 and associated components including: FileNet Content Engine (CE), Process Engine (PE), Content Navigator (ICN), CEBIT ECM Content Services.
• Monitor the health, performance, and availability of the FileNet environment using Dynatrace, Splunk, and other internal tools.
• Infrastructure Automation
• Operations Management
• ITIL v3
• IT standards, procedures, policies
• Ability to simplify & standardize complex concepts/processes
• Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge), and markets (e.g., existing/planned)
• Oral & written communications
• Problem solving/analytical skills, tools, and techniques
• Supplier management
• Ability to prioritize and make trade-off decisions
• Drive cross functional execution
• Adaptability and ability to introduce/manage change
• Teamwork and collaboration
• Organized and detail oriented
• Analytical and problem solving skills

Preferred Job Qualifications:

• Bachelor's Degree (Computer Science, MIS, or related degrees).

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $82,700.00 - $149,300.00. Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.