Senior Customer Service Specialist
Tennessee Staffing
Customer Service Representative
Description Address and resolve complex customer inquiries and complaints quickly and professionally. Serve as the primary point of contact for escalated issues and ensure timely resolutions. Accurately document customer interactions, resolutions, and ongoing issues in the CRM system. Generate detailed reports from customer data, presenting key insights to management when required. Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies. Monitor and optimize the effectiveness of customer service processes and tools. Support team members by answering technical or procedural questions and acting as a resource in challenging situations. Partner with other departments like sales, operations, and product teams to align on customer needs and resolve complex cases. Contribute to cross-departmental initiatives aimed at improving the customer experience.
Requirements High school diploma or equivalent required; bachelor's degree preferred in business, communication, or a related field. Minimum 5 years of experience in customer service or a related role, with demonstrated success in handling escalated issues. Proficiency in CRM systems, advanced Microsoft Excel, and customer service technologies.