Resident Services Coordinator - ROSS FSS

Resident Services Coordinator - ROSS FSS

Position Open: October 17, 2025 Position Closing Date: October 31, 2025 JOB ANNOUNCEMENT Position: RS ROSS FSS Coordinator Salary: $52,020-$58,685 Metropolitan Development and Housing Agency (MDHA) Nashville, TN MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $185 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary The RS ROSS Family Self-Sufficiency (FSS) program will assist residents in improving the overall quality of life being assisted through ROSS FSS initiatives.

Typical Duties Key Duties and Responsibilities Recruiting and Selecting Program Participants Recruit, screen, and qualify participants. Host quarterly FSS enrollment sessions to identify new program participants. Program Management Interview FSS participants to assess their needs, develop an individual plan, and initiate a contract of participation for the ROSS FSS program. Maintain case files for the FSS program participants, conduct interim and annual re-examinations. Work with ROSS FSS home ownership partners to develop strategic evidence-based programming that includes innovative training to increase home ownership opportunities and facilitate homeownership achievement. Complete grant reports, internal reports, and action plans as needed. Carefully track spending and monitor grant budgets as well as internal budgets. Coordinate with partners to produce resident training, workshops, and activities that facilitate economic self-sufficiency, enhanced employment marketability, and personal growth Collect data independently or from partners to analyze and measure program effectiveness and impact. Provide general customer service to all MDHA Resident Services' clients to include information, referrals, and emergency referrals. Partnership Engagement Recruit and maintain positive, effective, and impactful relationships with new and existing partners representing residents, service providers, community-based organizations, nonprofits, government organizations, and other relevant community stakeholders. Conduct Partner Meetings.

Minimum Qualifications Education, Experience & Other Requirements Bachelor's degree in social sciences, community development, nonprofit administration, or similar degree, and three (3) years of experience managing a self-sufficiency grant. Technical Expertise Knowledge of federal, state, and local laws and regulations, FSS programs, and practices. Interpersonal Skills Ability to establish and maintain effective working relationships with public and private entities. Ability to communicate effectively with the residents of MDHA, the Board of Commissioners, and departments and agencies of Metro Government. Speak effectively in public to small or large groups. Excellent group facilitation skills. Resilience Willingness, mental and physical ability to perform the duties involved in this classification. The ability to perform work with or without accommodation requires the ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing; and the power of observation, as well as other physical duties as required. Software Management Skilled in Microsoft Word, Excel, PowerPoint, and other Microsoft software.

THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS Medical: Choice of two plans; Metro pays 75% of premium Dental: Choice of two plans; Metro pays for single coverage Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days) Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro Paid leave: (Full-time employees) + Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office) + Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office) + Sick leave: 12 days of sick leave per year + Other leaves: Judicial leave, military leave, bereavement leave *See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

Employer Metropolitan Government of Nashville & Davidson County Address Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210 Phone (615) 862-6640