Receptionist Medical Group Services

Receptionist Medical Group Services

Front office reception for Physician Office Reports to: Market Manager

Essential Functions:

• Greets patients and visitors in a prompt, courteous and helpful manner
• Enters patient information into the medical billing system
• Collects insurance information and runs verifications routinely
• Maintains appointment book and follows office scheduling procedures
• Answers telephone, screens calls, takes messages, and provides information
• Coordinates lab work, reviews encounter forms, physician's report, etc.
• Enters and maintains current patient information in the medical record (contact info, insurance, etc)
• Types correspondence as directed
• Opens, sorts and delivers mail
• Maintains work area and lobby in neat and orderly manner
• Receives payments, including point of service, from patients and issues receipts (check-in and checkout)
• Provides financial counseling to patients requiring hospital admission, surgical proc. &/or delinquent account balance
• Reconciles daily cash and balances cash drawer
• Posts charges and payments and maintains required records, reports and files as defined by the supervisor
• Daily balance and update charge and receipt summaries
• Complete daily close process
• Prepares daily bank deposit
• Ensures office supply inventory is adequate and orders supplies when needed
• Timely processes invoices for payment
• Assist in nursing duties as needed (referrals, pre-certifications, scheduling tests, etc)
• Reads and stays current on coding regulations & billing requirements as determined by RCG
• Participates in professional development activities
• The ability and willingness to follow established Standards of Performance
• Performs related work as required
• Maintains strict confidentiality

Non-Essential Functions:

• Other duties as assigned. Must complete all assigned education in a timely manner.
• Must complete department specific education.

Organizational Expectations:

• Actively participates in Foundation Safety Behavior Tools and Tactics such as Briefs, Debriefs, Huddles, Learning Board Activities, Executive Patient Safety Rounds and reporting of unanticipated and unintended patient events regardless of whether there is harm.
• Provide effective mentoring
• Be loyal to the absent
• Always manage up
• Consistent use of AIDET & 5 P's
• Uphold the facilities Standards of Performance

Job Requirements:

Minimum Education:

• High School diploma or equivalent preferred
• Technical school certification in office occupations is preferred.

Required Skills:

• Must possess significant interpersonal skills
• Must be able to read and communicate effectively in English
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Must possess skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Must be able to work independently and within a team
• Must possess strong computer skills and have the ability to work with multiple computer systems