Program Specialist 2 - Home & Community Based Services In - home Support Specialist

Program Specialist 2 - Home & Community Based Services In-Home Support Specialist

Salary: $54,699.00 Annually Location: Nashville, TN Job Type: Full-Time Civil Service Job Number: 26045E Department: Social Services Opening Date: 09/05/2025 Closing Date: 9/19/2025 11:59 PM Central

Position Description

The Program Specialist 2 performs administrative, direct, and in-home supportive services including but not limited to duties which involve performing limited in-home services, medication reminders, glucose levels, blood pressure checks, medical appointment set-up, and various HCBS supportive services to enable the elderly and disabled to have a full range of services in their current living arrangement.

Typical Duties

• Provides appropriate welfare checks as referrals are made and provides the follow-up to all designated parties.
• Provides minimal in-home support services to eligible customers. (Set-up medicines, make appointments, check mail, take out trash, etc.)
• Provides minimal shopping assistance (grocery and pharmacy) to customers within 5-mile radius (5-10 items max) on an as needed or emergency basis.
• Creates appropriate case management referrals to the appropriate MSS unit when and if needed.
• Provides emotional support to customers and encourages them to be as independent as possible.
• Maintains and stays abreast of certifications and trainings that directly related to elderly, disabled, mental illness, trauma informed care, and Home and Community Based Services.
• Develops and maintains a routine visitation schedule for customers.
• Completes, monitors, and submits all medically documented logs (Glucose, Blood pressure)
• Coordinates with the triage of the HCBS unit staff to ensure that wrap around services are met and the appropriate plan is put in place and monitored by the team.
• Works in conjunction with the health department, and any other metro departments to ensure the health and safety of the seniors and vulnerable customers.
• Ensures the safety and the confidentiality of the customer is always kept.
• Ensures that all actions, and interactions are documented properly and submitted as requested.
• Attends all meetings, trainings, in-services, and workshops as required.
• Develops and conducts training for unit staff and the agency when needed.
• Works across the division independently and with a team to address the diverse needs of the customers.
• Establishes, maintains, and nurtures new and ongoing partnerships.
• Be an active part of any building (apartment/motel) closure team to assist in addressing the customers immediate health needs.
• Performs any other duties as assigned.

Minimum Qualifications

Bachelor's Degree from an accredited college or university Licenses Required: Drivers License Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

Experience working with the Elderly and Disabled population Certified Nurse Assistant (CNA) Certification

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions - 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year Public Safety - Sworn and Civilian positions - 20 vacation days per year 3 Personal days per year 1 Sick Day per month 12 paid holidays per year Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information. Full-time, Non Civil Service positions - contact hiring department for benefits information Seasonal/Temporary positions - no benefits offered.

Required Question

Employer: Metropolitan Government of Nashville & Davidson County Address: Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210 Phone: (615) 862-6640